Can-Spam Violation or Creative E-Mail Marketing?

June 7th, 2011 by

In a number of industries – generally those that have participated in cross promoting each other’s product launches and promotions – email open rates are down… way down!

As a result, marketers are trying some – shall we say – “creative” strategies to get their emails opened.

Now, I’m all FOR creativity in marketing, but when you cross the line of ethics and violate Can-Spam laws, you should be blocked. It’s people like that who make it harder for the legitimate marketers to get their subscribers to open up their messages and read them. It’s marketers like this who make it harder for 3rd party email providers and hosting companies to get legitimate emails through for their customers. More and more, we’re seeing people trying to trick their subscribers by sending messages that appear to be from 3rd party companies.

A recent trend we’ve seen involves a well-known company called GotoWebinar.

Now, before I go into details about what unethical marketers are doing, I need to clarify. It is not GotoWebinar that is engaging in deception. It is people that are using their service. If you’ve ever used GotoWebinar, you probably know that they send a reminder to everybody that registered for your webinar PRIOR to the start time. However, what some marketers have started doing is trying to *trick* their subscribers into thinking “Go to Webinar” has sent out a reminder.

Let me explain…

First things first, there are several “From” fields when you send an email. We’re going to look at the following 3 for the purposes of this article:

From Name. From Email Address. Reply to Address

From Name

The “From Name” is what appears in the inbox. In other words, “Bob Smith” or “Southwest Airlines”.

When the subscriber scrolls through their email inbox, they can quickly decide if they want to read the message, delete the message, or hold it for later based on this “from” name.

From Email Address

This is actually where the email address is being sent from. This could be bob@bobsdomain.com or promotions@southwest.com.

Reply To Email Address

This is where any replies would be sent if the subscriber hit the reply button in their email.

So what does this have to do with our marketing and why should we care?

Well… according to Can-Spam (and common sense good marketing practices), you CANNOT intentionally mislead your subscribers. And if you use a “From Name” like “Gotowebinar Courtesy Reminder”, you are misleading your subscriber. (Yes, I recently received several emails like this for a product launch that I wasn’t interested in nor was I participating in).

If you engage in these behaviors, and get blocked or banned, or anything else for that matter… you deserve it!

You should be focusing on what you can do to legitimately get people to sign up to attend your webinars. Offer better content. Offer a special prize or bonus. Give a reward for attendance. There are a lot of choices that are better than intentionally trying to mislead your customers.

What’s worse is that in that email I received, they formatted it to “look” like it came from Gotowebinar.

They did this to encourage me to click through and to listen in on the webinar, hoping I’d not realize that I’d never intended to participate.

In fact, when I further looked into the message, I found that it originated on a well-known 3rd party provider. I also found out exactly who was sending the email. (Remember the “from email address”). So… in a nutshell, this tactic obviously didn’t work.

In fact, when enough people complain about this guy (and his affiliates), chances are he’s going to have trouble with the company he’s using to send email and he’s going to cause other people, that are using the same system to send their emails out, to get blocked.

There is good reason that practices like this are against the can-spam laws, and it’s actually helpful for us, legitimate marketers.

It’s time to stop resorting to trickery and learn to market effectively. People like this hurt email deliverability and effectiveness for everybody.

What’s worse is that if you’re using a 3rd party provider to send out mass email messages to your list, you need to be concerned that other people aren’t following these practices.

There are only two real safeguards against this:

1. Follow Can Spam Laws in your own marketing; and
2. Host your own email on your own server.

Otherwise, you never know what shady marketers are doing that can affect your deliverability overall.

Article Source: http://EzineArticles.com/?expert=Heather_Seitz

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Email Marketing – Is it Part of Your Marketing Strategy?

June 7th, 2011 by

There are many voices out there today, each one clambering for our attention. In our home based business, we get bombarded daily with offers that we are told we just can’t refuse! Each one offers their best marketing strategy and/or courses, which if you will just simply buy it; it would literally set you financially free! Ever been there?

Well, that’s not what I’m going to do here!! We’re going to be talking about one subject: Email Marketing and email marketing strategies. Clearly there are more marketing strategies than email marketing. The fact is, there are many different marketing strategies out there, and we have many choices, but you have to decide which ones you want to implement. A strategy that has worked well for me and other internet marketers is to start with two, maybe 3 marketing strategies. Get very familiar with those, and make sure they are working for you. Don’t let anything or anyone sidetrack you. Stick to your guns. Once you have those mastered, move on to the next 2 or 3, but don’t abandon the original 2 or 3.

There are many marketing strategies, and I’ll name a few, such as:

o Social Media – Facebook, Twitter, LinkedIn, Yuwie, Friendfeed, Squidoo, etc

o Articles – Ezine, Articlebase, BetterNetworker, etc

o Press Releases – FreepressRelease.com, 24-7pressrelease.com, PRWeb.com

o Videos – You Tube, Traffic Geyser, Camtasia, etc

o Blogging – WordPress, Blogger, Digg, etc

o Forums – Warrior Forum, Google and Yahoo forums, etc

o Email – Viral Host, AWeber, List Bandit, List Joe, Viral URL, etc

There is a myth floating around out there that I want to address right now, and that is this: There is a common misconception by many people nowadays that the internet is too competitive, and that a newbie [slang word for a newcomer to the internet] cannot possibly hope to succeed running against the big dogs, or the more seasoned internet marketers.

Nothing could be further from the truth! There are many ways of making money online and so many opportunities and niches to take advantage of. And the bottom line is this: there are constantly new people coming online, and new people looking for business opportunities. The key is to find something you are interested in, have a passion about, and begin to market in that niche.

This is not about niche marketing, and at this juncture I’m not going into how to find your niche and finding the right keywords to market your niche or product. There are plenty of articles and blogs out there about that.

You can find plenty of articles and blogs about all the different marketing strategies, but what I’m going to focus on here is email marketing. Email marketing is a key part of any marketing plan, but where that falls in priority for you is totally dependent on what your marketing strategies might be.

I’m going to assume that you already have your list [if you don't contact me, and I will help you with that, or point you in the right direction]. Email marketing lists are important, but maintaining them and keeping them up to date is even more important.

In email marketing, your reputation is important, more so online than offline. Both are important, but most of us reading this are trying to build a home based business through an online presence. We build and develop our online reputation through social media engagements, blog posts, press releases, articles, forums, videos and etc. Our reputation actually is created by our readers, and if we continue to supply them with valuable content, our reputation grows.

When it comes to building our reputation in social media, it is important to not bombard your friends and followers with just links to your site. Several times throughout the day is okay, but provide valuable content, such as positive quotes, links to videos that can help build their business, etc. A whole article could be written just on this subject, and many have been written.

Our online reputation is what makes our email deliverable! That’s right; our reputation is what helps get our emails opened. If our reputation has become tarnished because of some negative posting on a forum or a negative blog, it will definitely affect email deliverability. If people on our list view us negatively, they tend to blacklist us, and now the email goes into the spam box instead of the inbox. That will have a direct impact on your bottom line.

Here are 7 tips that will help get your emails delivered.

Tip#1: Manage and Maintain Your Online (and Overall) Reputation

a) Can’t say enough about this – it is completely within your control!

Tip#2: Get Opt-In Permission

a) You have to provide options to your subscribers to allow them to change their subscriber preferences. Subscribers have to have the option somewhere in your email to opt-out if they so choose and it should be plainly visible.

Tip#3: Recipients Expect Frequent and Valuable Content

a) I get some emails on a daily basis, and one even sends between four and six per day. However, I always read them, because invariably they provide good and valuable content. Actually, two or three times a week is sufficient, and there is even some thought out there that once a week is enough. It really depends on your list and your product.

b) The bottom line – whatever your frequency, it has to contain relevant and valuable content. If not, they will opt-out or drop it into the spam folder!

Tip#4: Use a Recognizable “From” Address

a) I’ve received email from online marketers where it was kind of obscure as to where the email was coming from. There are plenty of email providers out there (see list above) so there is no excuse to not have a recognizable “from” address.

b) Make sure your subscribers have a way to reach you. If your “from” address in your email is not a reachable address, provide one somewhere in your email. I prefer to provide mine in the signature of my email.

Tip#5: Design the Header of Your Email to Deliver Your Message

a) This is the first thing they see when they open their mailbox! If you know anything about copywriting, you know that the header is the most important item to getting your email opened and read. This can be the difference between a successful or unsuccessful email campaigns.

b) Let’s say you aren’t good at writing headlines – there are plenty of sources out there where you can find someone that is. Go to elance.com, post what you want done and you’ll find someone that can do it for you. Just be sure to check them out thoroughly and get some good verifiable references. For as little as $200 you can get someone to write you a great email campaign with a great header.

Tip#6: Spam – Who Defines It

a) Does it really matter who defines spam? Absolutely!! What comes to mind when you think of spam? Most times the response I get is “It’s sending unsolicited emails.” Really, is that it???!!! If that’s what comes to mind, then you definitely need to familiarize yourself with what spam really is!! It can mean the difference between getting your email opened (delivered) or not.

b) CAN-SPAM laws were created and enforced by the FTC [Federal Trade Commission]. What is CAN-SPAM? The acronym CAN-SPAM derives from the bill’s full name: Controlling the Assault of Non-Solicited Pornography And Marketing Act of 2003.

c) ISP (Internet Service Providers), as well as the FTC have a large part in determining what is or is not spam. ISPs do not rely on CAN-SPAM to define spam. Their contention is that spam is first and foremost defined and determined by the user. If, for example, a user determines the email is spam by putting it in their spam folder, or in their blocked senders list, or just simply not opening it, then the ISPs consider it spam – whether or not it adheres to each and every rule of CAN-SPAM.

d) Stay current on the CAN-SPAM rules and make sure that every email campaign complies and adheres to those rules. Be sure that your email recipients can opt-out easily. Remind your email recipients of the email address they should use to request information or if they have any questions.

Tip#7: Relevance and Continuity

a) When the potential client and/or email recipient clicks on your PPC ad or a link that you provided in your email, it is imperative that what you had in your email and/or ad is where the link goes to. For example, if you are advertising something about weight loss, make sure that when they get to your site, you are actually promoting weight loss, and not something irrelevant – like, let’s say skiing!! Remember….it’s your reputation. If it doesn’t connect or is irrelevant, it could make the customer want to consider future ads irrelevant and they will avoid clicking on them.

b) When that happens too often, search engine algorithms will then label your ads as irrelevant, suppressing the Search Engine Marketing (SEM) and PPC conversions. SEM is only relevant if you have a website

The last thing I want to cover (and certainly not the least) is search engine marketing. Search engine marketing can and does have a great impact on your online reputation, i.e., your email deliverability. What is search engine marketing? Glad you asked!! Search engine marketing is the performance of marketing or advertising your web site through search engines, like Google, Yahoo or Bing. Search engine marketing (SEM) may consist of one or more of the following components:

· Pay Per Click (PPC) – On the right side of the page you will see little boxes or ads, and those are what are considered PPC [Pay Per Click]. Every time you click on those, the advertiser pays Google, Yahoo or Bing (the amount depends what search engine you are using). You bid the amount you are willing to pay per click. The more you bid, the more likely your ad will appear higher in the search engine results. Google Adwords has implemented an additional aspect. Your ads will rank based on the relevancy or importance that Google places on your site, which is very difficult to manipulate.

· Search Engine Optimization (SEO) – Google, Yahoo and Bing [formerly MSN] crawl through content of your article, blog, website, etc., and look for valuable and relevant content. SEO is what gets you in the top 10 positions on the left side of the page when it is opened up. It is referred to as generic listings.

· Pay For Inclusion (PFI) – What is PFI?It is a search engine marketing technique that involves paying for a Web site listing in a Web directory, for example Yahoo Directory [not same as Yahoo Search] or Verizon’s SuperPages. The bottom line is you are paying to be included in a Web directory. In addition to search engines, like Google, Yahoo and Bing, various other directories also exist on the web. These directories can either be general in nature or can be related to a specific topic. You can get free listings in some online directories, like DMOZ. However most directories now charge for a listing. Yahoo describes its directory as: Subject-based directory listing websites in a wide range of topics, from arts, entertainment, and society and culture, to science, education, and health.

So is Search Engine Marketing Important?

It really depends on whether you decide to make search engine marketing a part of your marketing and advertising strategy. If you don’t have a Web site or ever plan to have one for your business, you certainly wouldn’t need search engine marketing. But in today’s business climate, it’s hard to imagine anyone not wanting or having a website, as nearly all business are expected to have a website and most do.

Search engine marketing is used as a means to get traffic to your website. This again can be done through your emails with links to your website, or through SEO, PPC, or PFI. This then should ideally lead to getting new customers and adding to your home business revenues.

When compared to other means of advertising and marketing, search engine marketing can be very cost effective. For instance, you could implement some SEO techniques on your own. Organic search rankings are free, so if you can move yourself up in the rankings, your traffic should increase, which, in turn, should increase your home business revenues.

In the same way, PPC can be very cost effective. Since you can set limits on how much you’ll pay per click and how much you’ll pay per day. By doing that, it’s fairly easy to keep your costs in line. As previously mentioned, some Web directories like DMOZ allow free listings, while others can cost as little as $25 – $30 per year.

In closing, it is vital to your success to keep your lists up-to-date so that you can optimize your response rates, your conversions, and your overall email campaign performance. With all the spammers and fraudulent email senders out there, it has created a lot of mistrust. So I can’t stress enough how important it is to consistently update your email list, review your list often to establish which email recipients haven’t opened or clicked through for the last six months. Make them another compelling offer, and if they still don’t open them, you might want to try one more time, but then take them off your list.

To your success in getting your email opened!

As a real estate investor, father, and business owner, I’ve always been an entrepreneur at heart, and have successfully started and sold several businesses over the years. I have even started some businesses that have failed; so I know both ends of the spectrum!

I have tried several different MLM companies, and was able to build a good organization with them, but it seemed that the leaders always left for some other ‘newest and latest’ business opportunity. In one case, our up line even kept the money that was supposed to pass on down to us!!

Even when I had a brick and mortar business, I was always looking for ways to build a business online; something that would give me a residual income. I have tried several affiliate programs that promised me thousands of dollars if I would just promote their product. Little did I know that the thousands of dollars would be coming from my pocket…instead of how I had envisioned it – going into my pocket!!

I am the kind of guy you really do want to get to know and learn from! Click on the link below to learn more about me http://squidoo.com/paul-eugene-miller?t=ezine

Article Source: http://EzineArticles.com/?expert=Paul_Eugene_Miller

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Are You Guilty of Sending Spam Email?

June 7th, 2011 by

The Act establishes the requirements for sending commercial messages and gives the recipients the right to opt-out and spells out the tough penalties for violations. Spam is defined as any electronic mail message sent for the primary purpose of advertising a business, service, or product. The Act does not distinguish or isolate business-to-business email from business-to-persons, or, present from past customers.

Each violation is subject to penalties up to $16,000 and possible imprisonment. I repeat that because it is important and I want to get your attention.

There are three primary types of email, commercial, transactional, and personal. Commercial, is just that and considered spam under the Can-Spam Act. A transactional email would be defined as an order or purchase confirmation, or possibly shipment information. The transactional email may be a follow-up email or an email pertaining to employment. Personal email implies there is a personal or familial relationship between the sender and the recipient and the content is purely personal in nature.

Each commercial email must include true information pertaining to who the email is from, the web domain for the account, and the reply or response address. The message must be identified as an advertisement and the subject line must include a clear description of the purpose of the email. The email must contain valid, clear and accurate information about the sender’s company identity and the physical location of the business or its valid registered mailing address. Each email must have the provision to opt-out from future emails. The opt-out must be presented in a clear and easily understood manner and the option must remain active for 30 days. Once the opt-out is executive by the recipient, the sender must honor the opt-out request within ten days of receipt and at no fee to the recipient.

Transactional email must contain valid, clear and accurate information about the sender’s company identity and the physical location of the business or its valid registered mailing address. Email must include true information pertaining to who the email is from, the web domain for the account, and the reply or response address

The advertising and promotional statements must be true and accurate – not misleading or deceptive. The product, business or service must be as it is promoted. Otherwise, it will be subject to not only the Can-Spam Act penalties but also FTC criminal penalties.

Once the recipient’s opt-out request is submitted to the sender, the recipient’s email address cannot be sold or transferred to any other source that might use it for emailing purposes.

Even if you contract with a marketing company or email service, the ultimate responsibility for compliance rest with the sender.

If an email is sent that serves more than one purpose, the predominant intent of the email, the interpretation of the subject matter, and the preliminary or majority content of the email will determine how the Can-Spam Act will categorize the email. Basically, if it was sent to multiple recipients, and contains little or no transactional or personal information, it will be deemed commercial by the Can-Spam Act.

When an email is sent by joint marketers or businesses and there is no clear distinction as to whom the initiator is, each of the senders will be subject to the Can-Spam Act penalties.

There is also the possibility the recipient could become the sender and be subject to Can-Spam Act penalties. When a recipient receives an email, even a chain-email, that offers money, coupons, discounts, awards, sweepstakes entries, or implied benefits, in exchange for forwarding the message, then the recipient becomes the initiator and subject to penalties. The email is a promotion and subject to the rules pertaining to sending commercial email or spam.

Each separate email violation is subject to penalties up to $16,000. The company making the promotion and the company sending out the notice of the promotion can be held equally liable to the penalties. Certain criminal penalties may also apply which could lead to imprisonment. For example, sending spam email from a computer other than your own, without their permission. Also criminal is when you set up email accounts using false information, relaying or forwarding email through numerous accounts, and harvesting email addresses by electronic means for bulk email purposes.

Any marketing agent you hire to promote your business, product or service should be able to tell you how his email lists were obtained. Random, electronically generated lists are in violation of the Can-Spam Act. Acceptable lists have been assembled using standard opt-in procedures.

There are separate rules governing sexually explicit content email. Essentially, the subject line must identify the email as sexual content and no content can be visible. The body of the email is identified as “brown paper wrapper” because a link must be provided to the content. No sexually explicit graphics or content shall be included in the message.

Why is it important for businesses to understand the Can-Spam Act? Because social networking, email and internet marketing are major marketing tools used and urged today. You will find numerous storefront operations who offer these marketing services. There is an unlimited source of these providers on the internet, for a fee or for free. The buck stops with you and ignorance is no defense when breaking the law.

Whether you hire a marketing firm, do your own marketing, or simply forward an email, answer these questions – Is this commercial email and is it in compliance with the Can-Spam Act? Is it worth paying $16,000 for each violation?

Internet marketing is here to stay. Because it is still in its infant stage, it is debatable as to its success. For some it is simply considered a nuisance. We will have to learn to live with spam, just as we have learned to live with direct mail in our mail boxes. It is the trashcan and landfill or the delete key.

As an entrepreneur of 50 years, I do what entrepreneurs do; I listen, learn, and meet needs, by founding businesses. Consequently, in 2001 I founded Columbia County PC Incorporated in Florida, which now has subsidiary operations, the Speakers Showcase, Computer Learning Center, and Seminars@Sea.

I am also a writer, author, and publisher and host the local computer club. Through public speaking, I am an educator. My greatest enjoyment and pleasure comes from public speaking. My latest venture, Seminars@Sea, affords me the opportunity to do all the things I enjoy most – travel, educate by conducting seminars, and listen and learn from people.

As an author, I have written three non-fiction books; Marketing and Publishing a Manuscript, Because, It’s Just Good Manners!, and Unlocking PC Mysteries. I also wrote and published my autobiography – Me, Myself, and I Surviving, which is actually a pictorial journey through the many facets of my life.

I was born in Kentucky but have been fortunate to have lived, worked or traveled in every US state, have visited four continents, and been around the world. In every sense, I believe I am a work in progress and continue to evolve.

Janet Horton

http://columbiacountypc.org

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